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Terms & Conditions

Terms and Conditions

Bedding Comfort Store is trading name as a part of Sartex Quilts and Textile Ltd. We’re dedicated to manufacture the best and finest duvets, pillows and bed linens, at the lowest possible prices available in the UK. We have been manufacturing bedding for companies for years and we determined that it was time for us to appear in the market and sell direct to you.

If you have any questions or a problem that you need resolving, please contact us as follows.

For quickest response Please follow below contact us :-

  • Email us:
  • Call us: 01706 357490


  • We have taken care to make sure the website is correct. If we have made an error, let us know and we’ll correct it.
  • You can cancel your order within 14 days of getting it delivered, as stated in the Consumer Rights Act 2015.
  • Money Will be refunded same day as we will receive the return.
  • If you cancel the order, please return it to us in the condition it was received.
  • We do not store your credit card details.
  • We would like to keep you updated with new products and offers and will do this by email or by mailshot – only if you have given us permission. We hate SPAM as much as you!
  • If you would like to stop receiving promotional emails from us, you can unsubscribe at any time by clicking the link at the bottom of any sent email or by contacting us. We will still need to email you with transactional and order details.

These are the terms and conditions that apply to your purchase of goods from Beddingcomfortstore (Beddingcomfortstore is Online selling Part of Sartex Quilts & Textile Ltd ). Company Registration No.: 2715284,

VAT: 606 6081 54 GB

We reserve the right to amend the terms and conditions applying to the goods purchased on our website at any time, and any such change will be effective on all orders placed after such terms and conditions have been published on this website. We recommend that you check the terms and conditions periodically to ensure that you are aware of any comply with the current version, and to keep up to date with any new incentives offered with regards our service.

 Customer service

If you have any queries with your order or about the terms and conditions please send an email to or call us on 01706 357490. Letters can however be sent to:

Sartex Quilts and Textiles Limited
Castlemill, Queensway, Castleton,
Rochdale, Lancashire, 
England, OL11 2NY 


We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and that all products have been fairly described and portrayed. We will try to resolve any errors on the website as soon as we are reasonably able to, and if we reasonably think that a mistake on our part has affected your order, we will do our best to let you know. We cannot however be held liable to you for errors contained on the website given that we take these steps.

International delivery charges are calculated on a per carton rate and are an estimate only.

All items are also subject to availability. We will inform you as soon as possible when the out of stock goods you have ordered are back in stock and have been shipped to you.


After you’ve have placed an order through our website you will receive an order acknowledgement from us. This acknowledgment, simply acknowledges that your order has been received and is not an acceptance of that order.

Once the payment is accepted, a third party system runs some further security checks. Depending on the results of these checks, the order may be cancelled or put on hold and further details may be requested from you. This is to protect you and us from any fraudulent activity.

When we have received payment in full for each relevant order placed by you, together with the cost of any associated delivery charges, we will issue you with a despatch email, and only at this time is your order accepted by us.

We reserve the right to refuse orders prior to acceptance.


Under The Consumer Protection (Distance Selling) Regulations 2000, the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 as amended or superseded from time to time you have special rights as a consumer when you shop from home. You may cancel your order within 14 days of receiving your purchase. Full details on your rights under the legislation can be viewed at the following sites:

Delivery and returns

When you cancel an order or part of an order, the goods must be returned in the original unopened packaging and in the condition that the goods were purchased in.

£50 Free delivery only available for UK mainland postcode.

(£6.99) Fast delivery service is  1-2 working days, i.e if you place order on Monday, than you will receive on Wednesday or if you order on Friday you will get your delivery on Tuesday.

(£3.99) delivery service is 3-5 working days. if you order on Monday you will get your delivery on Friday.

You are responsible for the goods prior to return and for insuring or bearing the cost of the items until they are received by us. 

Following delivery, you have 48 hours or two working days to raise any queries or inform us of any missing or damaged items. After this period we will not be able to deal with any claims for missing or damaged items. We operate on a fair and flexible basis and will always look into any query in order to help our customers.

When receiving returned goods that have, in our opinion, been used, altered, damaged or are in any other way unfit for resale or return to the manufacturer for a credit we will withhold any monies due, advise you in writing or by email within 14 days of any such intention and describe the nature of any such refusal to refund. During any period thereafter the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses. Thereafter, unless the subject of further legal claims, the goods will either be destroyed or at their request returned to the original purchaser, at their expense, following the signing of a release form as provided by us.

If the tracking on your order is showing ‘delivered’, but you have not received the package, please contact customer service within 14 days of the date from when your order was placed, if not we will be unable to track the location of your parcel, investigate it further or authorise a refund.

 Extent of liability

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

We reserve the right at any time to:

  • Withdraw or add products to our range;
  • Add or remove suppliers from our list;
  • Revise prices;
  • Change delivery methods or carrier;
  • Amend these terms and conditions; and
  • Add to or remove payment methods.

We shall not be responsible for the performance of any obligations which are outside of our reasonable control, including but not limited to, strikes, lock outs, failures of third party systems or networks, acts of god, deliberate sabotage or malicious damage to equipment or data, or for damages to or destruction to premises or equipment.

Our liability for losses you suffer as a result of breaching any of the terms of our contract with you is strictly limited to the purchase price of the goods you purchased and any reasonably foreseeable consequence of is breaching our contract with you. A loss will be deemed to be reasonably foreseeable if it could be anticipated by you and us at the time the order was placed. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill or any other indirect or consequential loss associated with our contract with you.

 Privacy policy

We are committed to protecting your privacy, and take our responsibilities regarding the security of customer information very seriously. Please see our privacy policy which explains how we use customer information, how we protect your privacy and how we comply with the Data Protection Act 1998.

We may collect the following information: name, contact information including email address, demographic information such as postcode, preferences and interests as well as any other information relevant to customer surveys and/or offers.

We require this information to understand your needs and provide you with a better service. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may also use the information to customise the website according to your interests.

 Use of our website and our relationship with you

The intellectual property rights in all software and content made available on our website is our property. Any use of this website or its contents, including copying, manipulating, distributing, re-producing or storing any of the content in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

We reserve the right to take any customer account out of use at any time if it is believed that the content of the website, or any goods purchased through the site are being mis-used, or are not being used for non-commercial, personal use.

These terms and conditions together with the privacy policy and any other notices and disclaimers contained on our website set out the entire agreement between you and us in respect of the purchase of goods. They supersede any previous agreement or understanding and may only be varied where separately mutually agreed.

If any part of these terms and conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remainder of the terms and conditions shall be unaffected.

These terms and conditions shall be governed by the laws of England and Wales. By accepting these terms and conditions we each agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.

 Money Back Guarantee

  • If you received wrong size or colour product from us.
  • If you received damaged item
  • Change of mind or wrong item ordered from  Buyer side  ( you are responsible for return back as this is not our fault)
  • Any product fault
  • If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described.
  • If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to ask for return request, under the Supreme bedding Money Back Guarantee.
  • Any quality issue within 30 days ( subject to our Quality team inspection )

Please note for above or any other issue Kindly send us email on, We will resolve the issue and keep you as a happy customer.